Posts Tagged ‘customer service’
No Bunk – Customer Service and Care Truth #9 – Customers Need an Incentive to Continue a Relationship with You.
Today’s post is from my family business memoir, No Bunk, Just BS (Business Sense), which is my latest book. This post is based an excerpt from Chapter 4 – Customer Service and Care Truths. Below is the wise advice that emphasizes the importance of understanding and knowing what your customers needs as an incentive to continue their…
Read more
Announcing My New Business Book: “No Bunk, Just BS (Business Sense)”
I am delighted to announce my new business book that is entitled: No Bunk, Just BS (Business Sense): 50 Timely and Timeless Truths Business School Cannot Teach You! No Bunk, Just BS (Business Sense) is not a Band-Aid for your business problems. No Bunk, Just BS (Business Sense) is a blueprint to achieve and…
Read moreExtraordinary Customer Service and Satisfaction from Amazon’s Author Central!
WOW! It’s happened again! Yesterday, I experienced Extraordinary Customer Service and Satisfaction from Amazon Central!! I am writing this long post (saga) for my readers, fellow authors, the Author Central staff members, and for Jeff Bezos and his staff, who supposedly read emails that are sent to them. I will be sending another email to…
Read moreAuthor Upset With Amazon’s Poor Customer Service and Repetitive Problem Of Not Keeping Her Book In Stock!
I feel like Sisyphus who repeatedly rolled a rock to the top of a mountain, only to have the stone fall back down hill because of its own weight. However, I would not compare myself to Sisyphus who was chronically deceitful and compelled to roll an immense boulder up a hill, only to watch it…
Read moreComplaints About Amazon’s Author Central Customer Service? Not Me, I Am Grateful!
I am NOT complaining! I am standing in the Gratitude Line for Amazon’s Author Central! If you are unfamiliar with Author Central you will better understand this site, when I tell you it is an author’s personal profile and marketing security blanket for marketing their book(s), which are sold on Amazon. On October 19, 2011,…
Read moreUnhappy Traveler on United Airlines and Amtrak
My Blue Brain is normally not a complainer, but I must write this post to vent my unhappy traveler experience! In March, I booked a flight on United Airlines to Washington, DC to celebrate my cousin’s 50th surprise birthday party. I enjoyed a lovely weekend with my family and then took the Amtrak Acela Express…
Read moreBrainBuzz Newsletter & Superb Customer Service
My April Brain Buzz Newsletter was sent out this morning. However, it never would have happened without the SUPERB Customer Service from four Go-Daddy team members. I was having some problems and sent an email cry for help to Raj Nijjer, who is team leader of the email marketing product. Raj promptly responded and said, “You will get a…
Read more