This week’s Customer Service advice is from my family business memoir, No Bunk Just BS (Business Sense) Timely and Timeless Truths Business School Cannot Teach You!.
I Am Your Customer is the No Bunk Truth #3: Customers need an incentive to continue a relationship with you in Chapter 4 – No Bunk Customer Service and Care Truths.
I Am Your Customer
I am sensitive, especially when I am spending my money.
Whatever my personal habits maybe, you can be sure of this:
I am a real nut on the type of service I receive.
If I detect signs of carelessness, un-kept promises, poor quality, poor packing of a shipment, ill manners or misconduct, I will take my business elsewhere.
I am your customer now, but you must continue to prove that selecting you was a wise move in the first place.
If I should ever criticize you’re your service, take heed.
I do not dream up displeasure.
Let’s find the source of the problem and eliminate it so that we can continue to remain business friends.
Provide the incentive for me to continue to do business with you and I will!
Think about the incentives you provide your customers to keep them happy!
Don’t forget about the FREE Chapter, #7 Your Romantic Relationships, from my original What Color Is Your Brain?® book, which you will receive when you sign up for my Sheila’s Brain Blog section at the bottom of my homepage!
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