Complaints About Amazon’s Author Central Customer Service? Not Me, I Am Grateful!

I am NOT complaining! I am standing in the Gratitude Line for Amazon’s Author Central! If you are unfamiliar with Author Central you will better understand this site, when I tell you it is an author’s personal profile and marketing security blanket for marketing their book(s), which are sold on Amazon.

On October 19, 2011, I also wrote my Author Central Hidden Treasure post to acknowledge the excellent service I received.

Now I have the opportunity to do it again. Last July, my Yellow Brain was preparing for the October 10th “Broadway Premier” of  The Invisible Visible Gift, which is the musical adaptation of my children’s book, Princess Shayna’s Invisible Gift that is the children’s version of What Color Is Your Brain?. I am glad I listened to my Blue Intuition that encouraged me to check out the Amazon page and make sure there were enough books in stock. I was concerned because of my previous experience with the “Out of Stock” status.

My Green Brain felt really smart when I discovered the previous “Out of Stock” message! However, my Orange Brain was extremely upset that I was experiencing the same upset, which I thought had been corrected. Yikes! The musical was only a few months off and I knew that I had to contact Author Central to make sure there were plenty of Princess Shayna books “In Stock”!

I immediately called Author Central and spoke to Samuel B., who remembered me and the problems I had previously experienced. As we began talking about the book and the 10% of the royalties being allocated to the JDRF (Juvenile Diabetes Research Foundation), I also remembered speaking with Sam.

Sam’s Blue Listening and Green Problem Solving skills were in high gear as he wrote down all the Yellow Details I related to him.  Then he told me he would contact his colleagues, in other Amazon divisions, to find the appropriate answers and a solution. Then our extensive chain of communications began. Sam would send me an email or call me at least once a week with updates. Sam finally discovered the error that was causing the problem and voilà, it was fixed!

It is comforting to known that the changes have been made to the Princess Shayna’s Invisible Visible Gift book page and status, so there will always be enough books “In Stock”!

In today’s world, there seem to be more people metaphorically standing in the Complaint Line than in the Gratitude Line. That is why I wanted to gratefully acknowledge the excellent customer service I received from Sam B. and his colleagues! Sam’s positive and polite attitude was refreshing!  Sam told me, “At Author Central I have learned to work backwards… up to down and always asks ‘why’  when attempting to find a solution to a customer’s problem”. I like that Logical Green Brain System and Superb Advice!

I am most grateful for all of Sam’s Brain Color attributes and abilities, including his Yellow Brain Dependability and Sense of Responsibility, Blue Brain Helpfulness and Truthfulness, Green Brain Knowledge and Expertise, and Orange Brain resourceful trouble shooting skills!

If you are an author, or know an author, I would encourage you visit Author Central to create your book(s) profile and experience excellent customer service!

Don’t forget that Princess Shayna’s Invisible Visible Gift is a perfect gift for Christmas or any time of the year! It is a timely and timeless story to increase a child’s awareness about preventing bully behavior, diversity and overcoming challenges.

You still have time to purchase your copy at Amazon.com

Boost your Brain Power with links in the right-hand side column of this page!
Please remember that 10% of the royalties from the sale of my books is allocated to JDRF (Juvenile Diabetes Research Foundation).

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