The other day my Chico’s catalog arrived and I found
the perfect “Rainbow Plaid” (Brain Color) jacket! 

I immediately called my local store to inquire if it was available.
The sales women told me, “We are totally sold out everywhere!”

“Everywhere, as in the entire US?”  I asked.

“Everywhere!” she replied.

Well, that didn’t stop my “Orange Brain” resourcefulness. I logged onto Chico’s site and sent an email to customer service. Their response was the same “everywhere.”

Many years ago my husband characterized my personality as a “Terrier” …  know for their a vice grip and ability to hold onto whatever it is hunting.

Next, I called the Chico customer service number (888.855.4986) and spoke with Jeff  Pettigrew, who also said, “everywhere.”

However, that did not stop me. I asked Jeff if it was possible him to call me back if the jacket became  available in my size. He said he was expecting other sizes, but not my “0.” But, he would keep me in mind and wrote down my contact information. 

I told him I appreciated his outstanding customer service and would like to let his supervisor know how pleased I was. His supervisor was not in, but I left  a complimentary voice mail about Jeff.

This morning, I picked up my phone and heard, “Hi, Sheila, this is Jeff from Chico’s. I found a size “O” jacket for you in our Amelia Island store in Florida. The manager, Terri Mason, is holding it for you and I can put you through to her if you still want the jacket.”

“YES!” was my reaction of gratitude. Jeff connected me to Terri, who said she had taken the jacket out of the window. I asked her how long it had been in the window (I didn’t want a faded jacket). She said the jacket had only been in the window since Sunday and the weather had been rainy. Only 3 cloudy days, that worked for me!

The bonus, besides all the extraordinary customer service, a 50% discount coupon I was able to apply to my purchase.

Now, my jacket is on it’s way with an ETA (estimated time of arrival) next Monday or Tuesday.

I know I’m going to enjoy wearing it “Everywhere!”

Sheila N. Glazov, Author, Personality Type Expert, Professional Speaker and Educator
Please, visit my new website to take a Brain Color Quiz, and learn about my What Color Is Your Brain? book and workshops

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  1. Sheila Glazov Author Speaker on August 28, 2009 at 6:45 pm

    Ann,  I would suggest that you call Jeff Pettigrew at  888.855.4986 ext- #3716. He said he was getting other sizes (Medium and Large) in a new shipment. Is 2 a Medium? If so, maybe he can help you. I hope this information has been helpful. Please, let me know if you are able to purchase the jacket. Best of Luck!

  2. karen hanrahan on August 29, 2009 at 5:34 pm

    Why is it that everytime I read a post written by you I have this great big smile on my face — you crack me up!!

  3. Sheila Glazov Author Speaker on August 31, 2009 at 8:23 pm

    Thanks for the great tips, Cuz. I’ll pass the informatoin along. However, I’m curious, who at your house is shopping at Chico’s
    On-line you or Audree??!!

  4. Sheila Glazov Author Speaker on August 31, 2009 at 8:25 pm

    I don’t know. You tell me!! I’m glad I bring a to your face and crack you up!! I don’t always have that effect on people.

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