Civility
An Insult or Courtesy to Assist Senior Citizens
My husband and I shop at our local Costco to stock up our freezer and household pantry. Jordan usually organizes and packs the boxes. It’s in his DNA. My father-in-law could have won an Olympic Gold Medal for packing suitcases, car trunks and organizing desks, closets and drawers. Papa Joe was a professional organizer before…
Read moreHoliday Parking Etiquette
Today, our eldest son, a “Green Brainer,” posted a tweet about the civility and common sense of Holiday Parking Etiquette. My first thought was… It must have been his grandmother’s influence. My mother was a “Yellow Brainer,” the “Queen of Etiquette” and our family’s Emily Post. Mind your Manner during the Holiday Season! Sheila N.…
Read moreCOPYRIGHT PROTECTION
Lately, my “Yellow Brain” sense of respect and following the rules has been challenged. In 1999, I filed a copyright for my What Color Is Your Brain? logo and verbiage to protect my work, design and business brand. Recently, I had to inform an individual, who violated my copyright in 2008, that they had violated…
Read moreTHANK YOU NOTES
Have you ever noticed that people quickly register a verbal or written complaint, but rarely make time to register a compliment. Not so for my “Green/Yellow Brain” father and my “Yellow/Blue Brain” mother. Both, were a masterful wordsmiths. I am grateful that I was the beneficiary of their letter writing lessons. They taught me to…
Read moreCustomer Appreciation
This business adage was marked 11/17/67. I found discovered it when I was reading through my collection of newsletters from my father’s business. With the economic crisis that we are experiencing, I thought this description of a customer was appropriate today as it was in 1967. Business owners are looking for “new” ways to serve and maintain their customers.…
Read moreA Quilt & Customer Service
Today, my “Yellow Brain” planned a visit to Jo-Ann Fabric and Craft Superstore in Vernon Hills to purchase a children’s printed quilt square to embroider with our grandson, Jonah’s birthday, weight, length and time of birth. I was delighted when I found the perfect quilt square with a darling jungle print, which I could embroider in English and Portuguese, as I had…
Read morePromise- Promptly Kept
This morning, I exchanged emails with Lisa Schuble, President of Champagne PR, a full-service boutique size public relations firm in Chicago, which focuses on all aspects of public relations and marketing communications. Lisa and I had been exchanging emails in the last few weeks. This morning (10:55am), I wrote Lisa and asked if she would, please, send me a list of client references.…
Read moreNo Arrests
I have heard several news stories, which reported…“There were no arrests at Candidate Barack Obama’s Acceptance Rally on November 4, 2008 in Chicago’s Grant Park.”“There were no arrests at President Barack Obama’s Inauguration Ceremony, yesterday.” If the reports are true, both are refreshing facts and acts of civility!Sheila N. Glazov, Author and Personality Type Expert who offers workshop, keynote and…
Read moreCranky About Civility
Lately, I’ve noticed that I have become cranky about civility. To be precise, I should say that lack of civility! Civility is defined as courtesy, politeness, a polite act or expression. I’m cranky because I miss the civility I grew up with. No, I don’t think it’s just my age. However, I do think it has something to do with the “Yellow…
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