Author Upset With Amazon’s Poor Customer Service and Repetitive Problem Of Not Keeping Her Book In Stock!
I feel like Sisyphus who repeatedly rolled a rock to the top of a mountain, only to have the stone fall back down hill because of its own weight.
However, I would not compare myself to Sisyphus who was chronically deceitful and compelled to roll an immense boulder up a hill, only to watch it roll back down, and to repeat this action forever.
It is the Amazon Book Fulfillment Department(s) that are not acting reliably! I feel like a huge stone repeatedly rolls over me when Amazon does not act reliably and cannot find a solution for keeping my books in stock!
On Tuesday, May 27 I wrote a blog post entitled: Author To Complain About Amazon On Social Media or Not!
A few days later the problem with Amazon not having my book, What Color Is Your Brain?, available for 3-5 weeks was fixed! The book page read, books are available with more on the way.
I am delighted that my book is selling so well. However, if the book is not in stock it cannot be sold! Today, I decided to check the Amazon page for my book and see how many of my books were in stock. I discovered that the page now reads: Usually ships within 2 to 5 weeks.
My Green Brain does not like repetition and is annoyed, furious, disappointed, and frustrated that I have to use social media to complain about this issue AGAIN!
My complaint is not against Amazon’s Author Central. As I wrote in my previous blog post, “I have high regard and respect for the people who work in the Amazon’s Author Central Department!! The team has always been most helpful and informative, especially Sam B.. Last year, Sam B. spent months correcting the incorrect information to keep Princess Shayna’s Invisible Visible Gift in stock. I have also written positive and complimentary blogs post about Author Central and Sam B. in the past.”
Sadly, I have never received a reply or acknowledgement of Sam B. and his colleagues at Author Central. I even sent Jeff Bezos an email after reading a Business Inside article that states, “Jeff Bezos may run Amazon and he may be a billionaire, but he is very accessible to his customers with an easy-to-find email address, email@example.com. And when his customers aren’t pleased, Bezos isn’t either.” I did receive a reply from Jeff Bezos or his staff!
I am tired of repeatedly rolling the Amazon Fulfillment Book Stone to the top of a mountain, only to have the stone fall back down hill because of its own weight of unreliability and poor customer service, which crushes my book’s availability!
Boost your Brain Power with more links in the right-hand side column of this page! Remember that 10% of the royalties from the sale of all my books is allocated to JDRF (Juvenile Diabetes Research Foundation).
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Yowza — this type of track record does not bode well for Amazon, their authors, or their customers. I am truly sorry that you are on the receiving end of non-action by Amazon.
You are correct, Laurie. Yes, I am also sorry for me and for all the other authors and customers who have to deal with Amazon’s poor customer service. It is a shame that I have to use social media to get Amazon’s attention. Thank you for your understanding.